Cancellation & Late Policy

PLEASE CAREFULLY READ OVER YOUR APPOINTMENT CONFIRMATION EMAIL. IT IS THE GUESTS RESPONSIBILITY FOR THEIR OWN APPOINTMENT REMINDERS AND ADHERING TO ALL OUR CULTURE ATX SALON POLICIES ONCE AN APPOINTMENT IS SCHEDULED AND CONFIRMED.

IF YOU SEE AN ERROR WITH YOUR APPOINTMENT INFORMATION OR DID NOT RECEIVE AN EMAIL CONFIRMATION REGARDING YOUR SERVICE, LOCATION, DATE, OR TIME, PLEASE EMAIL US IMMEDIATELY FOR CONFIRMATION AT HI@CULTUREATXSALON.COM TO MAKE ANY CHANGES AT LEAST 3 BUSINESS DAYS BEFORE YOUR SERVICE APPOINTMENT TIME. AFTER THIS PERIOD, WE WILL NOT BE ABLE TO MAKE ANY CHANGES OR CANCEL YOUR APPOINTMENT, AND YOU WILL BE CHARGED IN FULL FOR THE ORIGINAL SERVICE SCHEDULED.

AS ALWAYS, REMINDERS ARE A COURTESY. WE WILL MAKE EVERY EFFORT TO REMIND YOU OF YOUR SCHEDULED APPOINTMENT, OCCASIONALLY CIRCUMSTANCES WILL ARISE WHICH PREVENT US FROM DOING SO. YOU ARE RESPONSIBLE FOR MAKING YOUR SCHEDULED APPOINTMENT REGARDLESS IF YOU RECEIVED A REMINDER CALL/EMAIL OR NOT.

3 BUSINESS DAYS STRICT CANCELLATION + DOWNGRADE POLICY

Rain, snow, or shine, Culture ATX Salon adheres to a strict 3-business-days cancellation and downgrade policy for all appointments. This policy ensures we can accommodate the high demand for appointments and appropriately compensate our licensed artists and professional staff. It applies to appointments booked in person, on the phone, via email, online through our website, social media, or otherwise.

Clients must call Culture during business hours at least 3 business days prior to their reservation to cancel or reschedule. If for any reason you miss an appointment, arrive more than 10 minutes late, or downgrade your service, you will still be responsible for the full-service fee of your originally scheduled appointment. No refunds will be given for cancellations or rescheduled bookings with less than 3 business days' notice.

Please note this policy also applies to large parties and group bookings.

100% SAME-DAY RESCHEDULING FEE

For same-day rescheduling, we charge 100% of the original service booked regardless if you are rescheduling with the same service or not. In addition, you will still be responsible for the full-service fee of your rescheduled appointment.

SAME-DAY APPOINTMENTS ARE FINAL. 

SICK POLICY

In an effort to maintain a healthy environment, we ask that if you are sick (which includes a cold, a fever, the flu, etc.) or have the onset of symptoms of an illness that you reschedule your appointment. If you arrive for your appointment with visible symptoms of an illness, you will be asked to reschedule your appointment and charged 50% of your original service to reschedule. This is for your well-being as well as the health of our employees and other clients. Receiving a service when you are sick is not advised. Please wait until you have been well for at least a week before getting your service. If you do need to cancel your appointment, please call us at least 3 business days before your scheduled appointment to avoid being charged the full amount. We will be happy to reschedule your appointment for a time when you are feeling better.

ARRIVAL + LATE ARRIVALS

In order to receive the best experience, we encourage all clients to arrive 10 minutes early to ensure there is plenty of time to check in and choose the perfect polish from our vast range of non-toxic colors. As a courtesy to all clients scheduled throughout the day, on-time arrival is expected. If you arrive more than 10 minutes late, we will shorten the length of your service time or reschedule your appointment in consideration of the next client. If we have to adjust or shorten your appointment due to a late arrival, you will still be responsible for the full-service fee of your originally scheduled appointment.

NO-SHOWS

As part of our mission to provide each of our professionals with a living wage and guarantee all of our staff a full day's wage, we adhere to a strict no-show policy. If you forget or miss your appointment for any reason, you will be charged for the full price of the service that was booked.

REFUSAL OF SERVICE

At Culture ATX Salon we have a ZERO TOLERANCE POLICY. We have the right to refuse service to anyone at any time with NO REFUND. This includes but is not limited to the usage of drugs, alcohol, sexual comments/remarks, racism, threats, any act of violence, harassment or unacceptable, disruptive, abusive behavior and language we feel is inappropriate. Individuals displaying these types of behavior will be escorted from the premises and may be prosecuted. As licensed professionals, we follow a strict code of ethics. It is very important that a safe environment is maintained for ourselves and each of our clients.