Salon Etiquette

To honor our spa-like atmosphere and respect other guests, we request the use of quiet voices in the salon. Please refrain from the use of cell phones, and turn your ringer to silent or vibrate prior to entering the salon.

ANIMAL POLICY

We love animals, but unfortunately no animals are allowed at our salon. Service dogs with official “Service Animal” vests are the only exception to this rule.

ESAs (Emotional Support Animals) do not have public access rights in the U.S. Dogs that are task trained to mitigate a disability, are non-aggressive, and are trained to behave in public can be a service dog. Comfort, petting and “emotional support” are not considered tasks by the ADA (The Americans With Disabilities Act).

VALUABLES

We suggest that you leave your valuables at home. Culture ATX Salon cannot be responsible for damaged personal valuables during services and will not be liable for lost or stolen personal items or valuables. Many services include the use of products that have the potential to bleach or otherwise damage articles of clothing so please be mindful of your attire as it is possible for items to get damaged. Also, please check to make sure that no belongings are left behind.

CHILD POLICY

Children are only permitted in the salon when the child is receiving a service. For safety reasons and insurance purposes, no children under the age of 10 may accompany you while you are having a service. We do not have the facilities to care for children. We feel as a business, children who visit the salon during their parents' appointments or children who are unattended in the waiting area pose a safety issue. We love children, and we hope you understand that we cannot assure their safety in a professional environment. We also do not want to compromise the relaxation of our guests. Your understanding is greatly appreciated. During their appointment, children need to be able to sit still so that we can perform a quality service.

REFUSAL OF SERVICE

At Culture ATX Salon we have a ZERO TOLERANCE POLICY. We have the right to refuse service to anyone at any time with NO REFUND. This includes but is not limited to the usage of drugs, alcohol, sexual comments/remarks, racism, threats, any act of violence, harassment or unacceptable, disruptive, abusive behavior and language we feel is inappropriate. Individuals displaying these types of behavior will be escorted from the premises and may be prosecuted. As licensed professionals, we follow a strict code of ethics. It is very important that a safe environment is maintained for ourselves and each of our clients.